Policies

1. Appointment & Booking Policy

All services are appointment-based.

We recommend advance booking to ensure availability, particularly for aesthetic and dental procedures.

Appointments may be scheduled through our website, WhatsApp, or directly with our team.

Please arrive on time for your appointment. Late arrivals may result in reduced service time to accommodate other scheduled clients.

2. Cancellation & Rescheduling Policy

We request at least 24 hours' notice for cancellations or rescheduling.

Late cancellations or missed appointments may be subject to a fee.

This policy allows us to maintain structured scheduling and respect all clients' time.

3. Consultation Policy (Aesthetics & Dentistry)

Certain treatments require prior consultation.

During consultation, we:

• Assess suitability
• Review medical history
• Discuss expectations
• Explain potential downtime
• Outline aftercare

Treatment recommendations are made based on professional evaluation.

Monét reserves the right to decline treatment if deemed unsuitable or unsafe.

4. Medical & Aesthetic Disclaimer

Results may vary depending on individual factors, including skin type, oral condition, lifestyle, and adherence to aftercare instructions.

No treatment guarantees identical outcomes for every individual.

All procedures are conducted following professional standards and safety protocols.

Clients are responsible for disclosing complete and accurate medical history prior to treatment.

5. Hygiene & Safety Standards

We maintain strict hygiene and sterilisation protocols across all service areas.

Equipment is sanitised between appointments.

Single-use materials are disposed of appropriately.

Client safety remains a priority at every stage of service.

6. Payment Policy

Payment is due at the time of service unless otherwise agreed.

Certain treatments may require advance deposits.

Deposits for aesthetic or dental procedures may be non-refundable if cancelled within the restricted time frame.

Pricing is subject to review and may vary based on individual treatment plans.

7. Results & Expectations

We believe in realistic, structured outcomes.

Clients will be advised of:

• Expected results
• Maintenance requirements
• Number of sessions required (if applicable)
• Possible downtime

Long-term improvement depends on adherence to aftercare and maintenance recommendations.

8. Photography & Documentation

For clinical documentation and quality assurance, photographs may be taken before and after certain procedures.

Client consent will always be obtained prior to any photography.

Images will not be used for marketing purposes without explicit written permission.

9. Privacy Policy

Client information is treated with strict confidentiality.

Medical records, personal details, and contact information are securely stored and not shared with third parties without consent, unless required by law.

10. Policy Updates

Monét reserves the right to update policies as necessary to maintain professional standards and operational clarity.

The most current version of policies will always be available on our website.